By visiting and using any part of https://spilleboden.dk (hereinafter the “Website”), or by setting up an account on the Website, you are entering into a contract with Infiton Limited and accept that you are bound by the following:
these Terms and Conditions;
the Responsible Gaming Policy;
the regulations of the games offered on the Website.
any other terms and conditions in respect of campaigns, bonuses and special offers that, at any time, are to be found on the Website.
All regulations, terms and conditions contained in this document and the documents referred to under point 1.1 are hereinafter collectively referred to as the Conditions.
Please read the present Conditions carefully and ensure that you understand them. If you disagree with the content, you must not make any further use of the Website or set up an account. Your continued use of the Website, or the setting up of an account, constitutes acceptance of the Conditions.
The Website is made available to you by Infiton Limited, a company registered in Malta (company registration number: C-80823; registered address: 206, Wisely House, Old Bakery Street, Valletta, VLT 1451, Malta). Infiton Limited (hereinafter “the Company” or “we” or “us”) is authorized to provide these services by the Danish Gambling Authority by virtue of the remote gaming license number 21-42691 granted to it on the 9th of October 2019.
The license granted to us by the Danish Gambling Authority enables us to offer our services in the territory of Denmark. Therefore, these Conditions regulate your use of the Website and its services and your participation in the games when situated in the territory of Denmark.
For various reasons, it may occasionally be necessary to make changes in the Conditions. Particular examples of such reasons are: commercial considerations; changes required by new legislation/regulations; and, customer-service considerations. At any time, the latest version of the Conditions can be found on the Website. The effective date of the Conditions will always be stated in the beginning of the document.
In the event that any changes are made to the Conditions, you will be notified accordingly, and you will be required to accept such changes. If you are not willing to accept any such changes you will not be permitted to continue making use of the Website and the services offered therein. In such case, you will be required to close your account.
In order to be able to make full use of the services offered through the Website and to participate in the games, you must set up an account (hereinafter the “Account”). In order to do so, you must undergo a registration process and provide your name, surname, CPR number, permanent residential address, date of birth, email address, and phone number.
The Company reserves the right to refuse the opening of an Account or to close an Account in its sole discretion. Where an Account is refused or closed, any contractual obligations already made will still be honoured, without prejudice to the rights eligible to the Company in the event of breach by a player of the Conditions. Furthermore, the Company reserves the right to refuse and/or limit bets placed by you.
It is your responsibility and obligation to keep the details linked to your Account correct and up to date at all times. In the event that any of your personal or contact details should change, you are required to advise us immediately by sending an email to supp[email protected] or to update the information in your Account.
By setting up an Account, you declare that you are resident in and/or are accessing the Website from within the territory of Denmark. Any attempt to circumvent this requirement is a material breach of the Conditions and will result in the closure of your Account. Examples of such attempts include using a VPN, proxy or equivalent means to hide or manipulate identification of your actual geographic location; giving false or misleading information about your location, citizenship or address; or attempting to place bets via third parties.
It is illegal for minors to make use of the Website and its services, and to create an Account. By creating an Account and accepting these Conditions you declare that you are over 18 years of age. In the event that it should be detected that a player Account belongs to or is being operated by an underage person, the Account will be closed with immediate effect. Any winnings generated through the use of the services and participation in the games via such an Account shall be forfeited with immediate effect.
By making use of the Website and participating in the games you acknowledge that you run the risk of losing funds which you have deposited into your Account.
Use of the Website and participation in the games must be conducted solely by you in your personal capacity, in your own name and on your own behalf. Furthermore you are entitled to set up and have only one Account on this Website. Any attempt to set up more than one Account on this Website, or to open an Account on another person’s behalf, shall constitute a material breach of the Conditions and will result in all Accounts being blocked, all games and bonuses being annulled and any winnings generated via these Accounts may be forfeited by the Company.
If you wish to permanently close your Account for an indefinite period, you may do so via the “Play Safe” tab in your Account. Please note that any pending bonuses or ongoing games will be interrupted and cancelled at the point of closure of your Account. You will however be permitted to withdraw any pending balance still held in your Account at the time of closure. Alternatively, you may also suspend your account for temporary periods should you feel the need to do so.
In the event that your request to close your Account is attributable to problem gambling, you are prohibited from opening a new Account with the Company until a period of at least one year has expired. Notwithstanding this, the Company strongly discourages the creation of a new Account notwithstanding the lapse of any time period in the event that you should feel that you are still experiencing any issues which may lead to problem gambling. For more information in this regard, we invite you to read our Responsible Gaming Policy.
In the event that the Company should opt to close your Account on the grounds of actual or attempted cheating, swindling or fraud, you shall be prohibited from opening a new Account. Should you, nevertheless, succeed in opening a new Account, the Company reserves the right to close, with immediate effect, the new Account and require compensation in accordance with Danish law’s regulations in this respect, for instance through the forfeiture of any winnings which may be generated via such Account.
In order to log into your Account you shall be required to provide a digital signature. It is your sole responsibility to ensure that any information relating to your digital signature or any other information which may be required to facilitate your login to your Account are stored safely. You must not give your login details or any other such information to anyone. In the event that a third party should access your Account using your digital signature or any other login credentials, the Company shall not be responsible for any form of misuse that a third party makes of your Account as a result. This is regardless of whether disclosure was intentional or accidental, active or passive.
During the registration process, you will also be required to you will be requested to set a periodic limit on the volume of your deposits. The deposit limit will enable you to stick to an amount of deposits per period selected and not to exceed this. It is important that you evaluate your financial situation and set a deposit limit that is appropriate to it. You shall be able to amend your limit at any point in time by accessing your account and selecting the tab “Play Safe”. A change resulting in the lowering of a limit will take effect immediately; however, a change resulting in the increase of a limit will only take effect after the lapse of 24 hours. This is done in order to limit any damage which may be caused by the taking of rash decisions. During this 24-hour period, you may change your mind and lower your deposit limit again. If you require any further information or assistance regarding this functionality, please contact our customer support team.
No employees, executives, managers, directors, consultants, or agents in our branches or of the Company or of our affiliated companies, or any of our providers or sellers, can participate in any games during their term of employment and/or engagement. The Company employees, or anyone else having access to inside information are not allowed to use the services of the Website. This is in order to prevent any potential abuse of inside information. To this end no officers, directors, employees, consultants or any other persons conducting business or engaged with the Company shall be allowed to open an Account with the Company during their term of engagement. Proof of such attempts shall result in steps being taken by the Company. These shall have repercussions upon the contract existing between the employee or other officer and The Company.
No relatives (in this clause, the term “relatives” means spouse, partner, parents, children or siblings of the people mentioned in the immediately preceding clause) or employees, executives, managers, directors, consultants, or agents in our branches or of the Company or of our affiliated companies, or any of our providers or sellers, are allowed to play the games on the Website or are authorised to use the services directly or indirectly. Nevertheless, this shall not apply where relatives are expressly allowed to play on the the Company Website by means of written authorisation by the Company.
If either of the immediately two preceding clauses are breached, the Company reserves the right to close the said Account immediately and to cancel payment on any gain. This shall take place without any prejudice to the rights that the Company has against the breaching person in terms of the employment or any other contract between the parties.
Funds deposited must be utilised for participation in the games and use of the services on the Website and any suspicious activity on an Account could lead the Company to report the Player to the relevant authorities, freeze the funds and even close the Account.
In the event of misuse and/or the abuse of promotions and/or of any offers from the Company, the Company reserves the right to close or block the Account(s) of the player in question until the matter between the Company and the player is resolved.
By registering an account with the Company, you declare:
that you are at least 18 years old;
that the details you have given are correct and up to date;
that money deposited in your Account belongs to you;
that you permanently reside or are situated in the territory of Denmark;
that money deposited in your Account does not come from any illegal activity; and
that you have not requested a nationwide exclusion from gambling accounts via ROFUS.
The Company is subject to and complies with various laws, regulations and guidelines for preventing money laundering and the financing of terrorism. The Company is under an obligation to examine suspicious transactions and/or activities and shall, if circumstances so require, report such transactions and/or activities to the relevant authorities. In cases where suspicious transactions/activities have taken place, the Company is entitled and, in some cases, obliged to suspend, block or close the gaming Account(s) of the player(s) concerned. In accordance with the applicable law, any funds in the Account(s) in question may be withheld by the Company or the relevant authorities.
All transactions carried out by a player will be examined in accordance with the requirements relating to the prevention of money laundering and the financing of terrorism.
By accepting the Conditions, you expressly consent to the Company making use of your personal data in order to undertake verification of your identity as may be required by the Danish Gambling Act and the regulations regarding prevention of money laundering and the financing of terrorism.
In order for us to adequately carry out the required identification and verification checks, it may be necessary for us to contact you and request that you directly provide us with further information and documentation.
Prior to successfully completing all verification checks relating to your identity information, your Account shall be retained in a provisional status. The characteristics of a provisional Account are as follows:
the maximum amount of cumulative deposits shall not exceed DKK 10,000; and
withdrawal of funds shall be disabled.
In the event that the Company is not able to successfully verify your identity within a period of 30 days from the date of your registration, your account shall be closed. Where there is reasonable suspicion that false or incorrect information was supplied by you during the registration stage, any funds held in your account shall be forfeited by the Company.
In order to be able to use the services on the Website and participate in the games, you must deposit funds into your Account. The Company reserves the right to undertake relevant checks in connection with any deposits effected. It is not possible to obtain credit to use the services on the Website.
Deposits to your Account can be made using the deposit methods stated on the Website. The Company reserves the right to implement, at any time, changes in accepted deposit methods. Similarly, in special circumstances and if further conditions are satisfied, the Company reserves the right to only accept deposits made using specified deposit methods.
It is not possible to make cash deposits to an Account.
When making any deposit to your Account, you simultaneously agree not to: Use third party deposit methods, institute chargebacks; request refunds; or, in any other way, annul your deposit to the account. A breach of this provision shall constitute a material breach of the Conditions and shall entitle the Company to seek compensation, for instance by forfeiting any winnings held in your Account.
Different payment methods may impose different transaction limits. Please refer to the “Deposits” section on the Website for more information in this regard.
From time to time, the Company may offer you a bonus in the form of so-called “bonus money”. The Conditions for receiving a bonus depend on the bonus in question and can be found on the Website or directly with the bonus offer itself.
Bonus money is shown separately in your Account and can only be withdrawn when all requirements attached to it have been fulfilled. If an account holds both money you have deposited and bonus money, the bonus money may only be used to place bets once the money you have deposited has been used up. If you ask to withdraw money (said money qualifying for the award of a bonus), you waive all bonus money and any sums you may have won therewith.
Funds deposited with all methods available, will be credited instantly. However, please bear in mind that in certain cases some verification checks will need to be made in order for your deposit to be processed.
Provided that the following conditions are satisfied, you can ask to withdraw money from Your Account at any time provided that:
all deposits have been completed, approved and not made the object of annulment or chargebacks or been recalled in any other way.
all security and verification checks detailed in the Conditions have been successfully completed.
When the Company has approved a withdrawal, you must supply enough information for Us to be able to implement the withdrawal in accordance with your wishes. We will make every effort to accommodate your preferences as regards mode of payment and currency. However, We cannot guarantee that We will be able to deliver on your preferences. All withdrawals representing the return of funds will only be made using the payment method used when depositing to the account.
Funds that are subject to restrictions (e.g. bonus money) are not withdrawable and they are shown in a separate balance on the main page of your player profile. Bonus may be forfeited upon processing of withdrawal if specific requirements are not met.
When processing a withdrawal request, We may have to ask you to supply further information about your identity, etc. Withdrawal requests will be processed as speedily as possible. Provided that the withdrawal conditions are satisfied, payment will be initiated no later than 5 business days after reception of the request, provided that all information requested has been supplied and all verification checks are successful. For further details, please refer to the Website’s FAQ section.
If Your Account is closed or blocked, or if access is denied for any other reason, you must contact customer support on [email protected] to request withdrawal of any balance in the Account. Customer support will immediately examine the withdrawal request and inform you directly once a decision has been made. If there are factual circumstances preventing withdrawal, the money will be withheld until these circumstances have been resolved.
The Company reserves the right to charge an administration fee for withdrawals and payments, and to deduct any bank charges or other fees which may be payable to payment service providers of the player’s choice.
Bets may only be placed in DKK currency.
We reserve the right to refuse, partly or wholly and at our sole discretion, your transaction request. A transaction is accepted by Us only when We have confirmed our acceptance to you. If you do not receive confirmation of a transaction, you must contact our customer service.
When your bet has been confirmed by Us, it may not be annulled without our written consent.
All slot game bets are limited to 1250 kr.
Table game limits are the following:
Roulette: Maximum bet: 10,000 DKK
Blackjack: Maximum bet (per hand): 30,000 DKK
Baccarat: Maximum bet: 10,000 DKK
Casino Holdem: Maximum bet: 500 DKK
All Live Casino Game bets are limited to 25,000 DKK.
If nonetheless, it is technically possible to place a bet exceeding the maximum permitted amount, the Company reserves the right to annul the game, refund the bet and, thereby, void any wins and losses.
You accept and agrees that the true random number generator ("RNG") determines the outcome of every game offered on the Website.
If a game is incomplete and remains in an incomplete state for more than 90 days, then the original stake shall be refunded to the player.
The Company does not permit use of robot, automated, mechanical, electronic or other devices for the making of automatic decisions in any game whatsoever or in relation to games on its Website pages, regardless of whether such use is attempted or influenced by you or by any third party. Should We reasonably suspect that such a device is being used on our Website, We reserve the right to annul any game whatsoever where We suspect that use has been made of such a device and exclude any customer from any campaigns or competitions where We suspect that such a device has been used. The use of any external resource designed to give a player an unfair advantage over another player is also prohibited. Such prohibited external resources can include, but are not limited to, third-party software applications and databases as well as websites, web-based databases, subscription services and help from any other person, regardless of whether or not this person also has an account with Us. During the ongoing examination, We may also suspend the account in question and, at our sole discretion, terminate the account. The Company regards the use of such devices as equivalent to deceit/swindling and reserves the right to: not refund any balance in the account at the time the account is terminated; and, annul all pending games.
The Company also does not tolerate players who cheat and players who take part in rigged games. Should We reasonably suspect that cheating or game rigging has taken place, We reserve the right to annul any game We suspect has been undertaken through or with the involvement of such activity.
Please contact us via [email protected] if you suspect that another player has obtained an unfair advantage through using an illegal unit such as mentioned above; cheating; being part of a rigged game; or, any other such prohibited activity.
We reserve the right to report suspected cheating and other prohibited activities to relevant authorities, other service providers, financial institutions and credit card companies. We also reserve the right to inform them of: the identities of players who cheat or who take part in rigged games or other prohibited activities; and, the nature of the relevant prohibited activity or activities.
Similarly, participation in prohibited activities is to be regarded as a material breach of the Conditions and, in this connection, we reserve the right to close Your Account, withhold any balance and, in accordance with the relevant regulations of Danish law, require compensation for each loss we, or our other customers, may have sustained as a result of your participation in prohibited activities.
If an account has been dormant, closed, blocked or excluded for any reason and for any period the player may contact our support team to recover any pending funds that he might still have in the account. Our support team will immediately launch an investigation into the claim and the player will be contacted back with information on how the funds will be transferred back to him. If there is a dispute over the account or the funds held within it we will contact the competent authority for an opinion on the best way forward.
You must use our Website and products for your own, personal recreation only. Said use must be in accordance with the regulations (the Conditions included therein) which we have established and in accordance with all laws, regulations and provisions if and where these are relevant.
You must be respectful of other players using the Website and customer service personnel employed by the Company. You must not make inappropriate or offensive comments. Failure to comply with the Conditions and with the game regulations will not be tolerated under any circumstances.
Selling, transferring and or/acquiring Accounts to or from other players is prohibited.
Similarly, attempting to gain unauthorized access to the Website or any of the Company’s systems is prohibited.
Attempting to damage the Website, its functions and services and our systems in general (e.g. by uploading viruses, worms and other illegal software as well as spamming our systems in any way) is prohibited and constitutes a material breach of the Conditions.
Unless damage is the result of our gross negligence or intent, the Company can accept no liability whatsoever for damage and loss suffered as a result of viruses or other forms of technologically harmful phenomena that, in connection with your use of the Website (downloads included therein), can and have affected your computer equipment.
The Company has a zero tolerance policy towards inappropriate play and fraudulent activity. If, in the Company’s sole determination, a player is found to have cheated or attempted to defraud the Company including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment) or prohibited transaction (including money laundering), the Company reserves the right to suspend and/or close the player’s Account and to share this information (together with his identity) to other online gaming websites, banks, credit card companies, and appropriate agencies.
The Company reserves the right to exclude players from any loyalty programs, vip programs, and ongoing offers if it is determined that their participation is solely aimed at obtaining program benefits without demonstrating genuine loyalty to the Company's products or services. This exclusion may occur at the Company's discretion, and any accrued benefits, rewards, or points may be forfeited without prior notice in such cases.
The Company additionally reserves the right to exclude players from any loyalty programs, vip programs, and ongoing offers if it is determined that the player displays any signs of problem gambling. For further information on how to determine whether you have any signs of problem gambling, please see our Responsible Gaming Policy here.
The Company shall in no event, nor under any circumstances, be liable for any damages or losses that are deemed or alleged to have resulted from or caused by its Website or its content, including, without limitation, delays or interruptions in operation or transmission, communications lines failure, any person's use or misuse of the Website or its content, or any errors or omissions in content.
The Company makes every effort to maintain the accuracy of the information on this Website but cannot accept responsibility for any prejudice, loss or damage which may occur from use of the information. No responsibility is being acknowledged or accepted hereunder for, inter alia, the following matters:
Mistake(s), misprint(s), misinterpretation(s), mishearing(s), misreading(s), mistranslation(s), spelling mistake(s), fault(s) in reading, transaction error(s), technical hazard(s), registration error(s), manifest error(s), Force(s) Majeure and/or any other similar mistake(s)/error(s);
by the Advice, in whichever form this is provided, which may be provided Company;
Financial risk and loss, including, but not limited to variances in exchange rates; and/or
Legal actions and/or other remedies.
Therefore it is hereby being specified that the Company makes no representation, pledge or warranty (either explicit or implicit, including but not limited to warranties for accuracy, fitness of purposes or non-infringement) that the Content is accurate and/or suitable for any particular purpose other than in so far as those warranties which cannot be expressly excluded under the governing law of the Conditions.
Use of this Website is entirely at the player’s risk. The Website and its Content is provided on an ‘as is’ basis.
Situations may arise where the Company mistakenly accepts a bet or processes a deposit. We take all reasonable precautions to avoid mistakes. However, it is never possible to totally eliminate all mistakes resulting from system or human error. Typical errors that may arise are:
incorrect calculation of the bonuses, winnings and withdrawals that We process;
inaccuracies and shortcomings in information about terms and conditions;
inaccuracies and omissions as a result of others’ participation in prohibited activities.
The Company reserves the right to correct any error in an accepted wager and to set up the same wager at the price and on the terms that were correct at the point of time when the incorrect wager was accepted. Where it is not possible to correct the incorrect wager, it will be annulled and the bet will be refunded to your balance.
When participating in the games and making use of the services offered by the Company you acknowledge that you are transacting with the software provider which supplies the games to the Company. All wagers and win transactions occur on the game provider’s platform and not on the Company’s end. You further acknowledge that notwithstanding that the Company offers support to its players and monitors game results to ensure fair play, the Company has no control over the games or the actual outcome thereof. For the sake of clarity, it is being stated herein that the Company is however still fully responsible for the balances held in player’s Accounts.
The Company offers its service and Software « as is » with no warranties, assurances, engagements, or any declaration, explicit or implied, legal or other. The Company hereby excludes all terms, conditions, and warranties explicit or implied, including but not limited to implied warranties, commercial conditions, and/or matters of satisfactory quality, ability and adaptability to a specific end, completion or precision of service and of the software in respect to the failure to respect governing rules and laws.
The Company does not guarantee that the services or the software will fully satisfy the player, that it is entirely secure and exempt from error, that it is updated regularly, that any software defect is regularly corrected, that it is uninterrupted, that the service or the software are virus or bug free, or that they are continually operational, that they are adequate, that the material is reliable, or that all other information obtained by way of the service or that all results are adequate and reliable.
In case of discrepancies in the systems or in the means of communication, due to viruses or bugs as it relates to the Account regulations or all other parameters that make up the software, the Company shall not be held responsible towards you or a third party for any damage, costs, expenses, losses, or claims brought about by said discrepancies, and we reserve the right, in the event of such types of errors, to cease all software and Website games concerned and to take all other measure necessary to correct such errors, provided that we are not responsible to provide an emergency network, system, or similar emergency services.
The Company cannot be held responsible for any act or omission by an internet provider or of any other third party with whom You may have contracted in order to have access to the Company’s service and/or software. In case of litigation between the internet provider and yourself, the Company cannot be a party to the suit, and such suit shall in no way affect the player’s obligations under the Conditions.
If you commit a breach of the Conditions, we reserve the right to:
suspend your Account temporarily, preventing you from placing any further bets or wagers, participating in any of the games or making use of any of the services available through the Website, until such time as the material breach is resolved, in the event that it is possible to resolve such breach;
close your Account permanently, preventing you from placing any further bets or wagers, participating in any of the games or making use of any of the services available through the Website indefinitely;
confiscate any winnings generated as a direct or indirect result of the material breach committed by you;
forfeit any bonuses and/or other financial incentives awarded to you;
seek any other remedy available to us by law to compensate for the damages incurred by us as a direct or indirect result of the material breach committed by you.
In order for us to attend to your complaint in the most expedited way possible, we kindly ask that you include the following information in your communication to us:
Our Customer service department aims to process complaints as soon as possible. In the event that we are not able to conclude your case within 14 days, we will provide you with an update and an expected date of completion.
Once a decision on your case has been made, you will be contacted and updated with the outcome accordingly. In the event that you should wish to appeal a decision taken by the Company in regard to your complaint, you may do so by filing a further complaint to the Danish Consumer Complaint Board via the following link: https://naevneneshus.dk.
All designs, texts, graphics, music, sounds, photographs, videos, software and source code on the Website, as well as all other material contained in the Website, are protected by copyright or other intellectual property rights that are either owned by Us or used under licenses from third-party owners. To the extent that material has to be downloaded or printed, such material must only be downloaded to a single personal computer and hard-copy prints must only be made for personal, non-commercial, use.
Under no circumstances whatsoever shall use of the Website lead to any intellectual property rights for the user.
The right to use the Website does not in any way entail permission (unless said permission specifically follows from the Conditions) for the user to use or regenerate trademarks or logos used on the Website.
By accepting the Conditions, you acknowledge that you will respect our intellectual property rights and the intellectual property rights of third parties. In order to enable the taking of legal action, any breach of these provisions will be reported to the holder of the intellectual property rights that have been infringed.
The Company is committed to endorsing responsible wagering among its players as well as promoting the awareness of problem gambling and improving prevention, intervention and treatment.
The Company’s Responsible Gambling Policy sets out its commitment to minimizing the negative effects of problem gambling and to promoting responsible gambling practices.
For all intents and purposes, the Conditions shall be governed and construed in accordance with the laws of Denmark, without giving effect to conflict of law principles. The parties submit to the exclusive jurisdiction of the Danish Courts for the Settlement of any disputes arising in relation to the Conditions.
If any provision contained in the Conditions shall be held by any court or other competent authority to be void or unenforceable in whole or in part, these Conditions shall continue to be valid as to the other provisions thereof and the remainder of the affected provision.
Any waiver by the Company of any breach by any player of any provision of these Conditions shall not be considered as a waiver of any subsequent breach of the same or any other provision of these Conditions.
In order to receive your VIP status, you will need to have: